Keep it up, TSA, and I’ll have to make a separate blog just for your antics. We have another case of TSA officers (TSOs) having no clue about the TSA policies published on their own web site … and a TSA spokesperson trying to divert attention away from the abusive actions by its officers.
Report: TSA Has No Idea How To Screen A 7-Year-Old With Cerebral Palsy [The Consumerist]
It seems there’s one common element here in this case and the one in my previous post here … the Supervisor or Manager seems to be able to figure it out.
Is the TSA just not training these people properly? It seems plausible because from what the spokesperson is saying, there might be some cover up going on. This is based on the spokesperson failing to address all the factors involved.
One thing is for sure, either heads need to roll or retraining is needed.